Terms and Conditions of the Online Store

The online store available at https://elysian.net.pl/pl/ is operated by Elysian M. Mylka, P. Jakubowski Spółka Jawna, located at Gronowska 4, Leszno 64-100, VAT ID: 6972401971.

Seller's Contact Information:

This document, referred to as the "Terms and Conditions," constitutes the regulations under the Act of July 18, 2002, on Providing Services by Electronic Means. It specifies the types and scope of services provided electronically via the online store, the rules for entering into sales agreements through the store, their execution, the rights and obligations of the Client and Seller, as well as the procedure for withdrawal from the agreement and handling complaints.

The information on the store's website constitutes commercial information only and does not constitute an offer within the meaning of the Civil Code. By placing an order in the store, the Buyer submits an offer to purchase a specified product at the price and with the characteristics listed on the store's website. The price and product description become binding only when the Seller confirms the acceptance of the order via email.

The company declares that the goods sold through the store are new and covered by the manufacturer's warranty.


I. Definitions

  1. Online Store – the online store available at https://elysian.net.pl/pl/
  2. Seller – Elysian M. Mylka, P. Jakubowski Spółka Jawna, Gronowska 4, Leszno 64-100, VAT ID: 6972401971.
  3. Client – a natural person, legal entity, or an organizational unit without legal personality that has legal capacity, entering into an agreement with the Seller.
  4. Service – electronic services provided by the Seller through the online store.
  5. Sales Agreement – a distance agreement between the Client and the Seller via the online store for the purchase of a product.
  6. Product – a product purchased by the Client through the online store.
  7. Order Form – a form available in the online store for placing orders to purchase a product.
  8. Registration Form – a form available in the online store for creating a client account.
  9. Newsletter – a service that allows subscribing to and receiving free electronic information about the Seller's products and promotions.
  10. Business Day – any day from Monday to Friday, excluding public holidays.

II. General Provisions

  1. The Seller undertakes to provide services to the Client under the terms specified in the Terms and Conditions.
  2. The Client agrees to use the online store in compliance with applicable laws and social norms.
  3. The Client using the Seller's services is obligated to adhere to these Terms and Conditions.
  4. The Seller complies with data protection regulations as provided by Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
  5. The Client consents to the collection, storage, and processing of personal data by the Seller for the purpose of executing the agreement. Details on data collection, processing, and protection are specified in the online store's Privacy Policy.
  6. Product information on the store's website constitutes an invitation to conclude an agreement as per Article 71 of the Civil Code.
  7. All prices displayed on the online store are gross prices.
  8. The Seller reserves the right to modify product prices, introduce new products, and conduct or cancel promotional activities or modify ongoing promotions.
  9. It is prohibited for the Client to provide unlawful or offensive content. The Client must not interfere with the store's functioning, including the use of malicious software or devices.
  10. Potential risks associated with using electronic services include unauthorized access to transmitted or stored data, which may result in data loss, unauthorized changes, or disruption of services.

III. Services and General Conditions

  1. The Seller provides the following services via the online store:
    • Access to information about products and offers.
    • Enabling the completion of an order form for purchasing products.
    • Enabling account registration and maintenance.
    • Sending promotional and product information via the "Newsletter."
  2. These services are provided free of charge.
  3. The agreement for the electronic service of completing an order form is concluded for a definite period when the Client begins completing the form and ends upon submission or abandonment of the form.
  4. The agreement for account registration and maintenance is concluded indefinitely upon registration by the Client.
  5. Account registration ("sign-up") is carried out through the online store's registration form.
  6. Registration is not mandatory for purchasing products available in the store.
  7. The "Newsletter" service agreement is concluded indefinitely upon the Client subscribing via the store's functionality.
  8. Technical requirements for using the services:
    • Internet-enabled device.
    • Web browser supporting cookies.
    • Access to email.
  9. The Client bears the costs associated with internet access and data transmission based on their provider's tariff.

IV. Sales Agreement

  1. Orders for products can be placed:
    • Via the order form on the website, available 24/7.
    • By email at kontakt@elysian.net.pl.
    • By phone at +48 530 264 545.
  2. To place an order, the Client selects the desired product(s), specifies quantity and features, adds them to the cart, and completes the order form. The order is finalized by clicking "Order and Pay."
  3. For orders placed by email or phone, the Client provides information about the product(s) and necessary details for fulfillment.
  4. Upon receiving the order, the Seller confirms receipt via email. After verification, the Seller sends an order confirmation, at which point the sales agreement is concluded.
  5. The order confirmation includes agreed terms, product details, total cost, delivery charges, and applicable discounts.

IX. Warranty for Product Defects

  1. Pursuant to Article 556 of the Civil Code of April 23, 1964, the Seller is liable to the Customer if the sold Product has a physical or legal defect. The Seller is exempt from liability under the warranty if the Customer was aware of the defect at the time the contract was concluded.
  2. Delivery of the Product under the exercise of rights resulting from the warranty for defects is carried out at the Seller's expense.
  3. The Seller is liable under the warranty if the defect is discovered within two years from the date the Product was delivered to the Customer.
  4. Reports regarding Product defects should be sent via email to kontakt@elysian.net.pl or in writing to the Seller's address.
  5. If the sold item has a defect, the Customer may submit a declaration of price reduction or withdrawal from the contract unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective item with one free from defects or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller, or if the Seller has not fulfilled the obligation to replace the item free of defects or remove the defect.
  6. The Customer may request the replacement of the item with one free from defects instead of the defect removal proposed by the Seller, or request defect removal instead of the replacement of the item, unless bringing the item into conformity with the contract in the manner chosen by the Customer is impossible or would involve excessive costs compared to the method proposed by the Seller.
  7. The Customer cannot withdraw from the contract if the defect is insignificant.
  8. If necessary to assess the physical defects of the Product, it must be delivered to: Gronowska 4, Leszno 64-100.
  9. The Seller shall respond to the Customer’s notification within 14 calendar days of receiving it. Failure to address the notification within this period shall be considered as its acceptance.
  10. Liability under the warranty: The online store is not liable under the warranty for defects of goods sold on the platform. All complaints regarding product defects should be reported within 14 days of receiving the order. The Customer is obliged to keep the product intact and retain the purchase documentation. The store is not liable for defects resulting from normal wear and tear, mechanical damage, or improper use of the product by the customer. If the defect is reported in accordance with the conditions specified above, the store will take actions to resolve the issue in compliance with applicable law.

X. Withdrawal from the Sales Contract

  1. Customers who are consumers are entitled to withdraw from a remote contract without giving any reason pursuant to Article 27 of the Consumer Rights Act of May 30, 2014.
  2. Provisions concerning consumers contained in this section also apply to natural persons entering into a contract directly related to their business activity, provided that the content of the contract indicates that it does not have a professional nature for them, particularly based on the subject of their business activity as made available under the regulations on the Central Register and Information on Business Activity.
  3. The right to withdraw from the contract is valid for 30 calendar days from the moment the Product is taken possession of by the Customer or a third party designated by the Customer, other than the carrier. If the contract covers multiple items delivered separately, in parts, or in batches, the period begins from the moment the last item, part, or batch is taken possession of.
  4. The Customer may withdraw from the contract by submitting a statement to kontakt@elysian.net.pl.
  5. To meet the deadline specified in point 3, it is sufficient to send the withdrawal statement before its expiration.
  6. The Seller shall promptly confirm receipt of the Customer's withdrawal statement.
  7. The Seller shall promptly, and no later than 14 calendar days from the date of receiving the withdrawal statement, refund all payments received from the Customer, including the cost of delivery. The refund will be made using the same payment method the Customer used unless the Customer explicitly agrees to a different refund method that does not incur any costs for them.
  8. If the Seller has not proposed to collect the Product from the Customer themselves, they may withhold the refund of received payments until they receive the Product back or until the Customer provides proof of its return, whichever occurs first.
  9. If the Customer chose a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Customer.
  10. The Customer is obligated to return the item to the Seller or hand it over to a person authorized by the Seller without delay, no later than 30 calendar days from the date of withdrawal, unless the Seller offered to collect the Product themselves. The deadline is met if the Customer sends the Product back before its expiration.
  11. The Customer bears only the direct costs of returning the Product. In the event of withdrawal from the contract, the Customer is obliged to cover the costs of returning the previously purchased goods.
  12. The Product must be delivered to the Seller at: Gronowska 4, Leszno 64-100.
  13. The Customer is responsible for adequately securing the Product during transport. The Seller does not accept shipments sent COD (cash on delivery).
  14. In the event of withdrawal from the contract, the consumer is liable for the reduction in the value of the item resulting from using it in a way that exceeds what is necessary to establish its nature, features, and functioning.
  15. The right to withdraw from the contract does not apply to the Customer concerning contracts specified in Article 38 of the Consumer Rights Act of May 30, 2014, including agreements:
    a. for non-prefabricated items made to the consumer's specifications or tailored to their individual needs,
    b. for items that, after delivery, by their nature, become inseparably combined with other items,
    c. for sealed items that cannot be returned due to health protection or hygiene reasons if the seal is broken after delivery,
    d. where the performance consists of digital content not recorded on a tangible medium, which has begun with the consumer's explicit consent before the withdrawal period has expired.

XII. Provisions Concerning Entrepreneurs

  1. The provisions of this section apply exclusively to Customers who are not consumers within the meaning of Article 221 of the Civil Code.
  2. These provisions do not apply to sales contracts if the buyer is a natural person entering into a contract directly related to their business activity, provided that the content of the contract indicates that it does not have a professional nature for them.
  3. The Seller reserves the right to withdraw from the sales contract at any time, provided that the Product has not been delivered to the Customer, a third party acting on the Customer’s behalf, or a carrier performing delivery to the Customer. Withdrawal from the contract by the Seller does not entitle the Customer to claims against the Seller.
  4. The Seller reserves the right to limit the available payment methods in the online store. The Seller may require prepayment for the full or partial value of the order, regardless of the payment method selected by the Customer.
  5. Pursuant to Article 558 of the Civil Code, the Seller's liability for warranty is excluded in sales to non-consumer Customers.
  6. Under Article 548 §1 of the Civil Code, the benefits and burdens related to the Product, as well as the risk of accidental loss or damage, pass to the Customer upon the Seller handing over the Product to the Customer, a third party indicated by the Customer, or a carrier.
  7. The Seller's liability to the Customer is limited solely to actual damages incurred by the Customer due to the Seller's improper performance of the contract, and the Seller's liability shall not exceed the value of the Customer's order.

XIII. Seller’s Liability

  1. The Seller is not responsible for the Customer providing incorrect data (especially by entering erroneous information in the forms available on the website) or acting in a way that hinders or prevents the provision and execution of services by the Seller.
  2. The Seller is not liable for the consequences of the Customer using the Online Store in a manner inconsistent with the Terms and Conditions, applicable laws, and accepted principles of social conduct or customs.
  3. The Seller reserves the right to suspend or terminate specific functionalities of the Online Store due to the need for maintenance, review, or expansion of technical infrastructure or software. The suspension or termination of specific functionalities of the Online Store must not violate the Customer's rights.

XIV. Warranty

All products sold in our store come with a manufacturer’s warranty. The warranty period for institutional customers is 12 months from the date of product purchase. The warranty period for private customers is determined individually for each product and can be verified in the product's description.

Note: Please retain proof of purchase (receipt or invoice) and the original packaging until the warranty period ends, as they are necessary for submitting complaints.


XV. Intellectual Property

  1. All content available on the Online Store (including graphics, texts, page layout, and logos) that do not originate from the Customer or other suppliers is protected by copyright law and is the exclusive property of the Seller. Unauthorized use of this content without written consent from the Seller may result in civil and criminal liability.
  2. The Customer is obligated to use all content available within the Online Store solely for personal use. Using the content for other purposes is allowed only if explicitly stated by the Seller.
  3. Using the Online Store, including the use of textual, graphical, photographic materials, applications, databases, or other content, does not grant the Customer any rights to the specified content, particularly proprietary copyrights, related rights, or licenses.
  4. Without explicit consent from the Seller, the following activities are prohibited:
    a) Copying, modifying, and electronically or otherwise transmitting the Online Store or its parts, as well as individual content provided through it.
    b) Disseminating in any way the content published in the Online Store.
    c) Downloading database content and reusing it in whole or in part.

XVI. Final Provisions

  1. The Seller reserves the right to amend these Terms and Conditions. The Seller will notify Customers of changes to the Terms and Conditions on the Online Store's website at least 14 calendar days before the changes take effect. Changes to the Terms and Conditions do not apply to Customers who placed orders while the previous version of the Terms and Conditions was in force. Amendments to the Terms and Conditions during the term of a continuous contractual relationship are binding on the other party if the requirements set forth in Article 384 of the Civil Code are met and the other party does not terminate the agreement within a 14-calendar-day notice period.
  2. For matters not regulated by these Terms and Conditions, relevant provisions of Polish law shall apply. If the laws in the consumer's country of residence are more favorable and cannot be contractually excluded, they shall apply to the contract entered into through the Online Store.
  3. The Customer has the option to use out-of-court methods of handling complaints and pursuing claims arising from orders placed in the Online Store. These include: filing a request for the case to be reviewed by the Permanent Consumer Arbitration Court operating at the relevant Regional Inspectorate of Trade Inspection; filing a request with the Regional Inspector of Trade Inspection in Warsaw (http://wiih.org.pl/index.php) to undertake actions aimed at out-of-court resolution of the dispute under the Act of September 23, 2016, on Out-of-Court Consumer Dispute Resolution (Journal of Laws of 2016, item 1823).
  4. Additionally, the Customer may seek assistance from the municipal (district) consumer ombudsman. Further information can be obtained from the Office of Competition and Consumer Protection website at uokik.gov.pl.
  5. A Customer who is a consumer may also use the electronic dispute resolution platform (ODR) available at http://ec.europa.eu/consumers/odr/.
  6. Disputes arising from the provision of services under these Terms and Conditions will be resolved by:
    a) A common court chosen by the Customer according to applicable Polish law if the Customer is a consumer or an entrepreneur referred to in §8, point 2 of the Terms and Conditions.
    b) A common court with jurisdiction over the Seller's registered office if the Customer is not a consumer.
  7. These Terms and Conditions take effect on December 1, 2023.